Aviditi 18" x 175' Newsprint Packing Paper Roll - 40 lb Brown Kraft Wrapping Paper for Shipping, Moving & Gift Wrapping - Eco-Friendly Packing Material for Fragile Items, Dishes & Glassware Protection

Seller not only replaced the roll of paper but they sent it very quickly. The paper quality seems excellent, however one end of the roll was crushed and the plastic dowel holder was crushed to the extent that the dowel from the paper cutter (also bought from Amazon) could not be put through it. I used wire cutters to cut away part of the plastic and was then able to put the dowel through it. Unfortunately the dowel can not be centered. The role flops and the paper can not be pulled from the roll without tearing the paper in small pieces. Can I be sent a new plastic dowel holder so I can fix the roll? If so, I would rate this product 5 stars across the board.