PE Rattan Hanging Egg Chair with Stand - 350LBS Capacity Wicker Swing Chair with Comfort Cushion for Indoor, Outdoor, Bedroom, Porch & Garden - Perfect for Relaxation, Reading & Lounging (Grey)

Hands-down the BEST customer service I have ever received in my entire life. Not just on Amazon. EVER.I spent weeks researching and comparing hanging egg chairs before settling upon this one. I knew it was a risk, as there weren’t any reviews. However, the seller’s photos and the thoughtful video convinced me that the seller was very proud of the quality of this chair. And let me tell you: They 100% stand behind their product. Wow.The seller shipped very quickly after I placed the order. There was an issue with the delivery, however, which caused some damage (mostly cosmetic) to the chair stand. It‘s a long story, and not entirely the fault of the seller, as the carrier (FedEx) seems to have severely mishandled the box. The point, though, is that after unpacking and assembling the chair (which took only 40 minutes for my husband and I to accomplish together), I contacted the seller about the delivery issues and damage, sending photos to accompany my story.Note: The chair is EXTREMELY well made. Despite ***VERY*** severe damage to the box, the chair itself miraculously survived the horrendous shipping ordeal (CA to NC). Clearly, my husband commented, the chair is incredibly sturdy. And also beautiful. The chair and stand are unbent (despite the box arriving broken open in multiple areas, taped together by FedEx, with pieces of the chair literally falling out of the box at the FedEx warehouse). My husband and I were shocked that the chair was structurally sound (and super comfortable!) after all of this. I’ve tried out many egg chairs (over several years of wanting one), and I think that this chair is the nicest and most comfortable I’ve seen.So, after contacting the seller about the shipping/delivery fiasco, I purchased a can of weather/rust-resistant paint to repair the damaged areas of the chair stand. I was hopeful that the seller would respond with an apology and perhaps a partial refund for my troubles. Well, not only did the seller respond within a few hours, and apologize so profusely and genuinely (very empathetic!!!), but also they offered an incredible resolution… one soooooo generous that I don’t even want to say what it was, as I don’t want anyone to take advantage of this seller’s kindness! I attempted to refuse the generous resolution, but they insisted that they stand behind their products, were devastated that I had anything less than a perfect experience with them, and wanted to make things right.Above and beyond. It took me some time before I could even sit and write this review because I was speechless for a while, in shock at the impeccable customer service. Not only because of the *more than generous* resolution, but also because I genuinely feel like they CARE about me as a customer. It’s rare to feel this way, especially in an online transaction. Again, when I tried to refuse the resolution (as the chair is worth every penny of the price… I think it’s the best deal on the market right now, in terms of quality and style), they insisted on the generous resolution because they genuinely were sad that the chair didn’t arrive in the way that they had intended.So, if you’re considering it: Buy this chair. It’s beautiful. It’s sturdy. It’s comfortable. And you can be 100% assured that this seller not only will stand behind it, but also that they deserve any and all business. Absolutely incredible experience.